Política de reembolso

2-Year Warranty

Hipa guarantees any products will be defect-free (material and workmanship) under normal use and service for TWO YEARS. For any manufacturing quality problems, we will offer you a replacement within one year of receipt of your original purchase.

60-Day Returns Policy

We have a 60-day returns policy, which means you have 60 days after receiving your item to request a return. If you need to return a product purchased online from Hipaparts.com, here is what you need to know:

• Items shipped from Hipaparts.com can be returned within 60 days of receipt of shipment for a full refund. (Original shipping fees are not refundable.)

• To start a return, you can contact us at service@hipaparts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return questions at service@hipaparts.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

At Hipa, we strive to provide our customers with high-quality products and accurate product information. We only accept exchanges for products that have quality problems or if the product information on our product page is inaccurate or misleading.  If you wish to exchange a product, please contact our customer service team within 14 days of receiving your product. Our customer service team will guide you through the exchange process and provide you with all the necessary information and instructions.